Dear Customer,
At Tata Housing it is our constant endeavor to ensure that your dealings with us are satisfactory and pleasurable. We value your feedback and encourage you to let us know whenever we have not come up to your expectations
You can communicate with us through any of the modes such as Letter, Telephone, E-mail, or In-person. We would be glad to assist you.
Operation Timings: 9:30 to 6:30, Monday to Saturday.
In case you are not satisfied by the response provided by your Relationship Manager & should you wish to escalate your concern, the escalation hierarchy is given below for your easy reference. Kindly note that, the escalation matrix should be used one level at a time and in case of non-receipt of response within 72 hours, the grievance / concern should be referred to the next level.
Escalation Level 1
Cluster Service Manager
csm@tatahousing.comIf no response received from your Relationship Manager within 7 business days.
Escalation Level 2
Head CRM
headcrm@tatahousing.comIf no response received within 2 weeks of escalation to the First Level.